Our customers are our top priorty. It is our goal to make your shopping experience a happy one. We guarantee to make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction.

All product items ordered from Gift Basket Jewels are covered by our 100% customer satisfaction guarantee. We guarantee your product will arrive to your recipient in quality condition. If you or your recipients are not satisfied with the quality of the product please contact us immediately. Your complete satisfaction is our goal.

Our business is designed to be a simple and effective way to ensure your recipients receive their gift baskets as soon as possible. We ship a large variety of custom creative baskets and specialty gourmet goodies created by hand; with over 150 unique gifts to be delivered to your requested ship to address. You will find new and up-dated gift assortments for every holiday and several new designs throughout the year.

 

What are your hours?

Gift Basket Jewels.com is open for visitng and shopping 24 hours a day, 7 days a week.

We check our phone messages and email regularly. We guarantee to make every effort to ship each and every order within our shipping deadlines.

If you have any questions, please do not hesitate to contact us. We will get back to within 8 hours or less. You may call us at 575-544-8468 or 575-545-7203. If we are on the phone, please leave a message and we will get back to you ASAP.

 

Shipping Chart

 

Standard Shipping Prices in the Continenal US

Prices	Ground	3 Day	2 Day	Next Day
$00.00 to $19.99	10.95	15.95	17.95	33.95
$20.00 to $35.99	11.95	17.95	20.95	35.95
$36.00 to $58.99	12.95	22.95	27.95	42.95
$59.99 to $69.99	12.95	27.95	33.95	53.95
$70.00 to $84.99	14.95	31.95	37.95	63.95
$85.00 to $98.99	12.95	39.95	47.95	67.95
$99.00 to $149.99	20.95	42.95	63.95	83.95

 

Do you ship on weekends or holidays?

UPS now offers Saturday shipping for $17.50 above their normal shipping costs.

It is our policy that any Saturday Shipment must be completed over the phone 575-544-8468.

If you do not specify a Saturday shipment, there is no shipping on weekends or holidays. Please note the holiday dates below when no orders will be processed:

• July 4th, 2009
• August 29th, 2009
• September 1st, 2009
• November 27th and 28th, 2009
• December 24th, 25th, and 26th, 2009
• December 31st, 2009
• January 1st and 2nd, 2010

 

Do you ship to hospitals?

No. It's best to ship your get well basket to your recipeint's home. We have found that by the time the gift arrives at the hospital, your friend is back home. If you have questions, any questions at all regarding this, please

contact us

 

We will get back to you within 8 hours or less.

 

When will my order ship?
 

Gift Basket Jewels will ship all 3 day select, 2nd day air and next day air orders received before 10 AM PST/ 1 PM EST the same day and all 3 day select, 2nd day air and next day air orders received after 10 AM PST/ 1 PM EST (12 PM CST and 11 AM MST) the next business day. All ground orders will ship within 24-48 business hours. Gift Basket Jewels reserves the right to alter same day shipping cut-off during all holiday periods.

• Any and all express orders received into our system before 12:00 PM CST will ship the same business day.

• All ground shipments ship within 1-2 business days.

• All express orders received after 12:00 PM CST will ship the following business day. There is no shipping on Saturday or Sunday, unless a Saturday shipment is requested via telephone 575-544-8468.
  

Please be sure to include your name and phone number on all your orders, the method of shipment and the gift card enclosure. 

If the gift card enclosure is not filled out, we will attempt to contact you via phone and/or email.

If these attempts fail, we will assume you have another method of allowing your recipient to know they will be receiving a gift.

 

Do you ship to Alaska, Hawaii, or Canada?

 

 No. At this time we only ship to the 48 contiguous states.

 

Will I know when my order ships?

 

You will receive an order confirmation message shortly after you have placed your order from Gift Basket Jewels.com and PayPal. 

If there is a delay in receiving this message it will be due to web traffic. Please review the message sent and if there are any discrepancies, misspellings, address changes required, name change, please contact us immediately with the corrections.

We will be more than happy to change any information as long as the gift has not been shipped. 

We will then notify you with a UPS shipping number via email.

 

What do I need to do to ensure proper shipment?
 

Always be sure to include all necessary information on the order, names, addresses (including suite numbers, apartment numbers and  zip codes), phone numbers, and the ship to address, personal message on the card enclosure, and method of shipping. 

We will call you only if it is necessary to clarify any information you have submitted.

If the correct shipping method and cost of shipping is not included in the order, the order will be refunded and no order will exist. You may then reorder your gift with the proper shipping included.

We are always looking for ways to save our customers as much money as we can. Please play fair and click on the correct shipping due.

 

Return Policy
 

We guarantee to make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. 

 

Gift Basket Jewels 100% Customer Satisfaction Guarantee

• We will replace or refund the purchase value (excluding shipping) of any gift not meeting the customer's satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection.

• If something does go array please contact us before 12:00 PM CST on the second business day of receipt and include your original order number, name, telephone number, when would be a good time to contact you, along with a detailed message regarding the issue.

• Please ask your recipients to save the gift basket and all packaging material so the shipping company may verify the damage. We will contact you to rectify the issue.

• If your guaranteed shipment arrives late due to error with shipping carriers, we will refund your originally charged credit card or Pay Pal account the full shipping charges. 

• Please understand that we cannot give refunds for delays caused by weather, recipient unavailablitly or any other circumstances beyond our control.

• No delivery date is guaranteed unless the Next Day or 2nd Day shipment method is chosen by you on the order form. However Gift Basket Jewels will use every effort to deliver on or near the 'Expected Delivery Date' chosen at the time the order was placed.

• Orders sent to wrong or incomplete addresses will not be refunded. Make sure all your personal information is up to date and correct including phone numbers, addresses, suite numbers, apartment numbers and zip codes. 

• Due to the parishability of the contents in our Gift Baskets, we do not offer exchanges.
  
  
• Gift Basket Jewels guarantees all gifts shipped will have the general look and product assortment as the photos used to represent them. Due to the perish-ability and popularity of gift basket contents, substitutions are allowed as long as the value is equal or greater the substituted product.  We will do our best to substitute within the same "family" of products at all times.